Privacy Policy
Last updated May 02, 2022
This privacy notice for PetChow® ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at petchow.in, or any website of ours that links to this privacy notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at india.petchow@gmail.com.
Summary Of Key Points
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with PetChow® and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Table Of Contents
- What information do we collect?
- How do we process your information?
- When and with whom do we share your personal information?
- Do we use cookies and other tracking technologies?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for Do-Not-Track features
- Do California residents have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
1. What Information Do We Collect?
Personal information you disclose to us.
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Billing addresses
- Debit/credit card numbers
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe and Razorpay. You may find their privacy notices here: https://stripe.com/en-in/privacy and https://razorpay.com/privacy/.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. How Do We Process Your Information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries and offer support to users.
- To fulfill and manage your orders, payments, returns, and exchanges.
- To request feedback and contact you about your use of our Services.
- To post testimonials.
- To protect our Services, including fraud monitoring and prevention.
- To comply with legal obligations and defend our legal rights.
3. When And With Whom Do We Share Your Personal Information?
In short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. The categories may include:
- Order Fulfillment Service Providers
- Communication and Collaboration Tools
- Payment Processors
We also may need to share your personal information in business transfer situations, such as a merger, sale of company assets, financing, or acquisition.
4. Do We Use Cookies And Other Tracking Technologies?
In short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. How Long Do We Keep Your Information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
No purpose in this notice will require us keeping your personal information for longer than 6 months. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or securely store it until deletion is possible.
6. How Do We Keep Your Information Safe?
In short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Do We Collect Information From Minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data.
8. What Are Your Privacy Rights?
In short: You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, contact details are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
You may withdraw your consent at any time by contacting us as described below. You may also set your browser to remove or reject cookies. To opt out of interest-based advertising, visit http://www.aboutads.info/choices/.
If you have questions or comments about your privacy rights, you may email us at care@petchow.in.
9. Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (DNT) feature. At this stage no uniform standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals.
10. Do California Residents Have Specific Privacy Rights?
In short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
Under California Civil Code Section 1798.83, users who are California residents may request information about personal information disclosed to third parties for direct marketing purposes. California residents under 18 with registered accounts may also request removal of unwanted publicly posted data, subject to legal and technical limitations.
11. Do We Make Updates To This Notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at care@petchow.in or by post to:
PetChow®
__________
Noida, UP 201301
India
13. How Can You Review, Update, Or Delete The Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here.